After tempers had dropped we all apologised to each other, including poor Lorraine who I think felt partly responsible for the incident, though it wasn’t her fault. It was no one’s fault, it was just a learning process but we very quickly learned that Sam’s temper can be short under stressful situations. Personally I kind of expected this and don’t have a problem with it, but I’m worried about Conny and Lorraine. Conny actually asked Sam to be more patient with us, and to Sam’s credit he apologised and said that he understood we wouldn’t learn anything with him shouting at us. Let’s hope it was a one-off incident.