• June 9, 2021 at 8:13 pm#49739
    Faiz Ong
    Navigator
    @faizong1

    Hello Liz,

    For the recurring payment under Navigator, I’ve noticed my card is due to expire 7/21 ,  would be pleased if you can advise how to perform the change to the new card, just to make sure that recurring payment to your side doesn’t get interrupted.

    I wish the ftb-mates website should contain easier info on how we can edit our payment information from time to time. thank u.

    Cheers

    June 10, 2021 at 8:25 am#49740
    Jamie
    Skipper
    @jamie-ftb

    Hi Faiz,

    It seems you just missed Dan’s post on the same subject! I’ll add a topic to the FAQ section to cover this off for future reference. In the meantime:

    If you subscribed via Stripe then you can go to My Home/Membership/Subscriptions. You should see an UPDATE link where you can change your credit card details.

    If you subscribed via Paypal then you will have to go into Paypal itself to make those changes.

    Hope this helps but if you get stuck or can’t see the update link let me know and I’ll investigate further.

    Stay well!

    Jamie

    Peace and fair winds!

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